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Out-Of-Warranty Service
We service the following Davey Products:
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AG Series engine driven pumps
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Firefighter™ 93 Series engine driven pumps
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Firefighter™ 5 Series engine driven pumps
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Hurricane Series engine driven pumps
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NOTICE: Effective 01/21/2011 pumps sent
in for repair via the U.S. Postal Service will be refused. Pumps will
only be accepted at our facility if sent by UPS or FEDEX. We
apologize for the inconvenience but it is due to U.S. Postal Service's
inability to safely and properly deliver packages to our facility.
To obtain non-warranty repair service:
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Confirm that your Davey pump is in the list of
products we service (see above).
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CLICK HERE
to download and print our Repair Request Form.
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Carefully package the pump and ship it via UPS or FEDEX (prepaid and insured) to
our
address on the top of the form. Make sure to complete the Credit
Card Authorization on the back of the form.
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Upon receipt a $100 non-refundable flat-rate service fee will be charged to your Credit Card.
This service fee covers both our inspection and any additional labor
necessary to repair your pump. The only additional charges you will
incur for a repair will be for parts and return shipping.
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We will inspect your pump to determine the parts cost
necessary to effect repair. If the total repair parts cost is less than
$250 we will perform the repair and return the pump to you via UPS
GROUND, charging the Credit Card you have on file with us. If the
total repair parts cost is $250 or more you will be contacted with an
estimate before we proceed with the repair.
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